Christmas Delivery Deadlines
The below dates highlight order deadlines this Christmas period:
UK Delivery - Wednesday 18 December (before 12pm UK time)
International Delivery - Tuesday 10 December (before 12pm UK time)
We would advise for you to visit the Royal Mail website in order to receive the most up to date information regarding UK postage.
Online Exclusive Tagged Items are subject to the below delivery deadlines:
UK Delivery - Friday 13 December
All orders placed after the above Online Exclusive delivery date deadline are not guaranteed for a pre-Christmas despatch date, with orders expected to despatch in the New Year.
Please note: these dates are subject to change
Delivery to the UK
Standard Delivery £4.95 - Royal Mail 48 Hour Tracked And Signed For Service
Please note that the pricing above is for parcels up to 2kg, postage costs will increase based on the additional weight and the total delivery charge can be seen and calculated in the cart and checkout process.
There is a maximum weight of 20kg per order.
All orders to be delivered within the United Kingdom are sent via Royal Mail 48 Hour Tracked and Signed For Service, with this service a signature is required upon receiving your parcel.
Please allow up to 4 working days for your order to be despatched.
Once your order has been despatched from the store you will receive a despatch email confirming this, within this email it will contain a link to the Royal Mail Track and Trace service where this will show the status of your parcel. If you have not received your order within 10 working days from despatch and Royal Mail Track and Trace is unable to provide a helpful status of the parcel please get in contact with us.
Please Note: Online Exclusive Items
Online Exclusive Items are despatched by one of our third-party retail partners. These items can take a little longer to desptach, please give up to 5 working days for despatch. They may also use another courier service than the Royal Mail. Please note: Online Exclusive Items cannot be delivered outside of the UK.
All orders placed after the above Online Exclusive date are not guaranteed for a pre-Christmas despatch date, with orders expected to despatch in the New Year.
If your tracking detail is a 17 digit code starting with 'H0' this will have been despatched via a courier service with EVRi and can be track here: https://www.evri.com/track-a-parcel
Delivery outside of the UK -
Europe Delivery £10.00 Royal Mail Tracked
Rest of The World £12.00 Royal Mail Tracked
Please note that the pricing above is for parcels up to 2kg, postage costs will increase based on the additional weight and the total delivery charge can be seen and calculated in the cart and checkout process.
There is a maximum weight of 20kg per order.
Please allow 4 working days for your order to be picked and despatched you should then receive your order within 10 working days for Europe orders and 15 working days for ROW orders from date of despatch. Once your order has been despatched from the store you will receive a despatch email confirming this, within this email it will contain a link to the Royal Mail Track and Trace service where this will show the status of your parcel. If you have not received your order within the outlined time scales above and Royal Mail Track and Trace is unable to provide a helpful status of the parcel please get in contact.
In some countries, customs or import duties are applied once the package reaches its destination. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; our advice would be to contact your local customs office for further details.
Pre Order Items -
If your order contains items that are currently on Pre Order and items that are available your order will be held until the whole order can be despatched. If you wish to receive the items that are available as soon as the order is placed please place two orders to split the Pre Order Items and available items.
